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EMPLOYEE ASSISTANCE PROGRAM
Provided through Behavioral Health Systems
An EAP offers confidential counseling and referral services to full-time employees and their dependents (spouses/children).
The EAP is a starting place for addressing personal and work-related issues.
For employees, it is a resource to address work/life issues, promote a healthy lifestyle, and identify and resolve workplace challenges before they result in high medical/disability costs.
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Caring for Your Mental Health
Mental health includes emotional, psychological and social well-being. Self-care can play a role in maintaining your mental health and help support your treatment and recovery if you have a mental illness. Self-care means taking the time to get the help you need to you live well and improve both your physical health and mental health.
BHS can help with the following issues:
Work-Related Problems
Alcohol & Drug Abuse
ADD/ADHD
Major Life Event
Eating Disorders
Financial/Legal
Stress Management
Personal Relationships
Marital/Family Issues
Parent-Child Conflict
Grief & Loss
Coping After a Tragedy
Depression & Anxiety
When to Use the EAP
At times, life can get a bit overwhelming. Employees should consider help with any situation that:
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​Occupies considerable time in your thoughts and causes you to avoid other functions in your life.
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Has you constantly telling yourself “it’s not really that bad,” or “it will get better with time,” but it hasn’t yet.
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Causes physical symptoms or drains your energy and enthusiasm.
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Makes you wish there was somewhere to turn to and you don’t know where.
FREE
How to use your EAP benefit
EAP is a professional service providing assessment, short-term counseling and referrals when needed. This is a free and confidential benefit and you do not have to enroll to be eligible.
These services are offered through Behavioral Health Systems (BHS) and can be easily accessed
800-245-1150
Call BHS to be connected to your designated Care Coordinator, who will assist with resources for issues covered by EAP.
Care Coordinators are available during normal business hours of
7:00 a.m. to 5:30 p.m. CT, Monday-Friday.
MemberAccess
MemberAccess allows members to view and download BHS-specific benefit materials such as their benefit summary, BHS member guide and member reimbursement form.
It also allows members to request an appointment and provides helpful behavioral health resources
After hours, weekends, and holiday calls are answered by licensed mental health professionals– never an automated response system.
BHS Online Resources: MemberAccess
BHS MemberAccess is an online portal providing valuable resources to members and supervisors.
To Login:
Click LOGIN in the MemberAccess box.
Two ways to login to MemberAccess:
1. Use Employer ID: MCA
Available Resources:
Once logged in, you’ll have access to company-specific benefit materials, EAP newsletters and fact sheets, member tips and resources, self-assessment tools and the ability to request an appointment.
Member Rights, Privacy and Confidentiality
Protecting member confidentiality is one of the most important aspects of the EAP. BHS follows all national and state laws regarding confidentiality to protect member privacy. Neither the employer nor co-workers, including supervisors, will know when someone accesses EAP benefits.
This means the fact that an employee has consulted with the EAP, as well as the details of the conversation, are protecting against disclosure.
Member rights include: protection of privacy, being treated with respect and dignity, taking part in their treatment planning with providers, and voicing complaints, grievances or appeals. BHS actively works with members to ensure these rights are protected.
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